Privacy notice
Last updated: TODO(Legal): date
Draft, awaiting legal review. Not for publication.
Who we are
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Mise-OS Limited. Company number, registered address and contact email come from SITE_CONFIG.COMPANY and are still TODO.
What this notice covers
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Business customers who use the product (we decide how their account data is used).
- People who chat with a business through its widget (the business decides; we act on its behalf). Visitor notice wording is TODO(Legal).
What we collect
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Account details, team members, chat messages, feedback, business information given to the AI assistant, and technical data needed to run the service.
- TODO(Legal): confirm the list.
Why we use it and our lawful basis
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Who processes it for us
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Lovable / Lovable Cloud (Supabase): hosting and database, UK hosted.
- Google (Gemini): AI replies, only when a business turns the AI assistant on.
- Stripe: payments, once paid plans go live.
- Cloudflare (Turnstile): an "are you a person" check shown to chat visitors only when a business gets unusual traffic. It runs inside the chat window; nothing is loaded for visitors otherwise. TODO(Legal): what it collects and whether it sets cookies.
- Email provider: TODO(Jack) to confirm which provider.
- Do not state whether Google uses data until Google's data terms are confirmed. TODO(Jack/Legal).
Where it is stored
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Hosted in the UK.
- Any transfers outside the UK (for example to the AI provider): TODO(Legal).
How long we keep it
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Chat history: proposed 24 months, then deleted, and the owner can export it. PENDING LEGAL.
- Other data: TODO(Legal).
Your rights
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Complaints to the ICO
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- The Information Commissioner's Office. TODO(Legal).
Contact us
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Details come from SITE_CONFIG.COMPANY (privacy contact email is TODO).
Last updated
Draft, awaiting legal review. Not for publication.
TODO(Legal): approved wording for this section.
Notes for Legal
- Comes from lastUpdated above.