Terms

Who we are and who these terms are with

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Mise-OS Limited and the business customer. Company details are TODO (SITE_CONFIG.COMPANY).

The service

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• A chat widget, a team inbox, a Feedback module, reporting, and an optional AI assistant.

Your account

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Plans and billing

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Flat plans. Cancel any time.
• No automatic charge for AI overage: at 300 AI replies a month, new chats go to the team.
• VAT: TODO(Jack).
• Paid plans are not live yet.

Acceptable use

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Your customers' data and our data processing terms

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Refer to a separate data processing agreement (DPA). TODO(Legal): DPA and link.

The AI assistant and its limits

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Off by default. Answers only from the business's own information.
• Not for medical, health or allergen advice: these topics, and anything it cannot answer, go to a person.
• The business is responsible for the information it gives the assistant. TODO(Legal): confirm wording.

Availability

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Liability

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Ending your account and exporting your data

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Cancel any time. The owner can export chat history. TODO(Jack): confirm export is available at launch.

Changes to these terms

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Governing law

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• England and Wales.

Contact

Draft, awaiting legal review. Not for publication.

TODO(Legal): approved wording for this section.

Notes for Legal

• Details come from SITE_CONFIG.COMPANY.